Return and Cancellation Policy

Thank you for choosing CodeTron for your software and development needs. We strive to provide excellent service and ensure your satisfaction with our solutions. Please review our Return and Cancellation Policy outlined below:

1. Service Activation Returns: For services activated through our platform, such as software subscriptions or digital products, customers may request a return within 2 days of the service activation date. To initiate a return, please contact our customer support team at support@codetron.co.in with your service activation details and the reason for the return. Returns requested beyond this period will not be accepted.

2. Development Work: For custom development projects and services involving bespoke software development, there is no refund available once work has commenced. We commit significant resources, time, and expertise to fulfil your specific requirements, and therefore, refunds are not provided for development work once initiated.

3. Cancellation of Services: Customers may cancel subscription-based services or ongoing contracts at any time. However, cancellations do not entitle the customer to a refund for the remaining unused portion of the service period. Upon cancellation, access to the service or ongoing support will cease at the end of the current billing cycle.

4. Refund Processing: Approved refunds will be processed within a reasonable timeframe and credited back to the original payment method used for the transaction. Please note that the estimated timeframe is 10-25 days but the processing time may vary depending on the payment provider and financial institution.

5. Exceptions: In certain circumstances, such as technical issues or errors on our part, we may offer refunds or credits at our discretion. Such exceptions will be assessed on a case-by-case basis and per our commitment to customer satisfaction.

6. Contact Us: If you have any questions or concerns regarding our Return and Cancellation Policy, please don’t hesitate to contact us at support@codetron.co.in. Our customer support team will be happy to assist you and address any inquiries promptly.

By engaging with our services or making a purchase through CodeTron, you agree to abide by the terms and conditions outlined in this Return and Cancellation Policy. We appreciate your understanding and cooperation.

*Please note that this policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates or modifications.*

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