This policy explains how cancellations and refunds work for services and software bought from CodeTron. We sell digital services and software, so there are no physical products to return. A “return” means cancelling a service or subscription, as explained below.
At a glance
- Software: full refund if you cancel within 3 days of your first payment.
- Projects: you are refunded for any part of the work that has not started.
- Duplicate or failed payments: always refunded in full.
- Timing: approved refunds reach your original payment method in 5–7 working days.
Software product subscriptions
This applies to ApnInvoice, My Darzie, SchoolSys and InvenTron.
- New subscriptions: if the product is not right for you, ask for a refund within 3 days of your first payment and we will refund it in full.
- Renewals: you can cancel at any time to stop the next renewal. Access continues until the end of the period you have paid for. Renewal payments are not refunded, except where the law requires it or we were unable to provide the service.
- Yearly plans: if you cancel a yearly plan within the refund window, you get a full refund. After that, the plan stays active until the end of the year and is not refunded part-way.
- Setup, data migration and customisation: fees for work already done are not refundable.
- Purchases through Google Play or the Apple App Store follow the store’s own refund process. Request those refunds from the store.
Website, app and marketing projects
- Before work starts: if you cancel before we begin, we refund your advance, less any third-party costs already paid for you (such as domains, hosting, paid themes or plugins, stock images or app store fees).
- After work starts: you pay for completed milestones and work in progress up to the cancellation date. Any amount paid for work not yet started is refunded.
- Approved or delivered work: once a milestone is approved or delivered, it is not refundable.
- Advertising spend: money paid to Google, Meta or other platforms for your ads is not refundable by us. Unused ad budget held by us is returned.
- Monthly marketing retainers: cancel with 15 days’ notice before your next billing date. The current month is not refunded once work for it has started.
Super 7 AI
- Cancel at any time before your next billing date to stop the next month.
- If you cancel within 3 days of your first payment and before your first monthly plan is approved, we refund the payment in full.
- Credits already used for approved plans, articles or reports are not refunded. Unused credits from a cancelled month are refunded on a pro-rata basis.
When we always refund in full
- You were charged twice for the same thing, or charged the wrong amount.
- A payment failed but money was taken from your account. These are usually reversed automatically by your bank within 5–7 working days. If not, write to us and we will make sure you are refunded.
- We cancel a project or service for reasons on our side, before delivering what you paid for.
How to ask for a refund
Email sales@codetron.com with your name, the invoice or transaction number, and the reason for your request. We will:
- confirm we have your request within 2 working days;
- tell you our decision within 7 working days;
- send approved refunds to your original payment method within 5–7 working days. Your bank may take a little longer to show the money.
Refunds are made in Indian Rupees to the original payment method. Any GST on the refunded amount is adjusted through a credit note.
Questions
For anything about cancellations or refunds, write to sales@codetron.com or call +91 93336 928 764. See also our Terms & Conditions and Delivery & Downloads Policy.